Last updated : 20/8/2017
OnlineClinic.Com gives any person who uses the Website ( “User” ) the opportunity to search for, compare and contact medical providers around the world according to User´s requirements and order medical treatment and other complementary services. Medical provider refers to an institution, place, building or agency that furnishes, conducts, and operates health services including all individual medical practitioners ( “Medical Provider” ) User may also receive information about particular Medical Provider, types of treatment, prices and rating in relation to the Medical Provider.
OnlineClinic.com offers medical treatment that can be purchased from OnlineClinic.com directly or we act as an agent. The capacity in which we act depends on our relationship with the Medical provider. OnlineClinic.com offers also other services incluluding but not limited to transport, travel assistance, translation of medical documentation, accommodation and other. Costs of these services will be charged and calculated separately ( “Services” ) using OnlineClinic.com or providers for non medical services ( “Providers )
OnlineClinic.com does not provide you with any professional medical advice or medical care itself. Onlineclinic.com does not supply professional medical advice or diagnostic. You cannot use Webiste for emergency medical care. You must call the emergency service immediately once you are in a medical emergency or life threatening situation. User agrees not to use the Website or any Medical Providers or Provider for any purpose that is unlawful and fraudulent.
OnlineClinic.com may provide only general information about Medical Providers or Providers. You may chose from the list of Medical Providers or Providers and decide according to your personal preferences and at your own risk. If you are not sure which type of health treatment would meet your needs you should ask your doctor or relevant healthcare centre for advice.
OnlineClinic.com provides detailed information about the Medical Providers or Provider which were collected from the Medical Provider or Provider directly or from the online and offline sources which may vary. OnlineClinic.com cannot guarantee that all the information provided is complete, correct or exact. OnlineClinic.com is not responsible or liable for any untrue and misleading information provided by the Medical Providers or Provider.
Users / Registered users
User should not upload or transfer to OnlineClinic.com any unauthorised codes (inclusive of any viruses, Trojan horses, spyware or other computer programming routine), documents or files or any materials which may cause harm to OnlineClinic.com.
The Website contains trademarks and copyrighted materials (content, graphic design, logo, know-how, trade name) . User agrees not to transmit, modify, distribute, reproduce or otherwise misused content or any information which will be given by OnlineClinic.com. User agrees to use all information provided by OnlineClinic.com for personal use only and not for commercial use.
You will be provided with the response to your request within 5 working days. You will be asked by Additional Form for any relevant information necessary to provide you with the list of Medical Providers or Providers according to your actual needs.
You may become a Registered User at no costs, however additionally ordered services will be charged extra. The exact costs of each service are agreed in advance and must be confirmed by the Registered User. Registered User will receive the list of Medical Providers and/or Providers based on completed Additional Form which will be sent by OnlineClinic.com via email. You may be contacted by dedicated OnlineClinic.com employee if an additional information will be required. Further Services may be offered to you in connection with your medical journey.
Registered User informs the OnlineClinic.com about chosen option by e-mail or phone. Medical Provider or Provider are chosen by the Registered User according to personal requirements. Once the choice is given by the Registered User to OnlineClinic.com via email or phone the summarized e-mail will be sent by OnlineClinic.com to provided e-mail address within 5 working days. At this point a legally binding contract related to particular service come into existence between the Registered User and OnlineClinic and/or Medical Provider and/or Provider.
The summarized e-mail contains details about your confirmed appointment such as name and address of the Medical Provider, the type of selected treatment, individual requirements given by the Medical Provider or Provider to fulfil the appointment, time schedule, necessary procedures, cancellation policy and payment methods. If there will be any relevant information needed to confirm the services which are not described above OnlineClinic.com will inform you about this facts in that e-mail. Once the Registered User receives the summarized e-mail OnlineClinic.com confirms requested service to the Medical Provider or Provider.
The Registered User acknowledge that in order to enable any Service, certain details of personal information needs to be provided, included sensitive data about health condition. OnlineClinic.com is authorised to collect and stored such information and provide them with a third party (Medical Provider or Provider according to Registered User´s wish) referred to in Article 9 (2) (a) and Regulation 679/2019 of GDPR. The Registered User explicitly consent with this procedure. OnlineClinic.com endeavours to protect Users privacy. By using the Website Users agree that OnlineClinic.com may hold and process any personal data provided by User. Communication via email between the User and any Medical Provider or Provider through OnlineClinic.com may be kept in order to assist in tracking such communication. Communication via phone between the User and any Medical Provider or Provider through OnlineClinic.com may be kept in order to assist in tracking such communication. The calls may be recorded for a quality purposes. OnlineClinic.com can not be responsible for complete security during sending of information over the Internet. The User is aware of the security risk and agree with the using the Website under that risk. OnlineClinic.com is not liable to Users for any damage or loss during using Website and sending information through it.
Payment Methods / Cancellation
OnlineClinic.com process payments through its Website via secure payment Provider (third party Provider). Base on Registered User´s confirmed services OnlineClinic.com may ask the User to provide a Credit or Debit Card to hold the previously agreed Deposit or Down Payment on behalf of the Medical Provider or Provider in non-interest-bearing account. Based on Registered User´s confirmed services OnlineClinic.com may send an e-mail with a link to a third party payment Provider where the payment of previously agreed amount will be made by the Registered User. OnlineClinic.com will pay the costs of particular services in order to secure the booking.
OnlineClinic.com may also provide the Registered User with full billing details of the Medical Facility or Provider so the payment can be made directly by the Registered User to the Medical Facility or Provider. By making a booking Services, either directly or through the OnlineClinic.com, the Registered User agrees with the relevant terms and conditions of the Medical Provider or Provider including cancellation policy. All payment transactions through the OnlineClinic.com are subject to Cancellation. By making a payment through OnlineClinic.com, you accept and agree to the relevant cancellation and no-show policy of Medical Provider or Provider, and to any additional terms and conditions of the Medical Provider or Provider that may apply to your treatment or service ordered.
Every User which used certain services through our Website is welcome to provide us with reviews. Personal experience may be helpful for others to choose the best service according to their need. It will also help OnlineClinic.com to evaluate the Medical Providers and Providers.
Any review which contains offensive, untrue, defamatory or discriminatory text will not be published.
OnlineClinic.com reserves the right to moderate or delete any reviews at any time before previous notification.OnlineClinic.com has 48 hours to approve the content of every review and publish it after that revision.
Any review is subjective opinion of User and not of OnlineClinic.com. OnlineClinic.com will publish reviews from genuine patients only. If there will be no evidence of patient´s contact with Medical Provider or Provider through our Website such a review will not be published.
OnlineClinic.com may contact every User who writes an review via email and phone to verify truthfulness. OnlineClinic.com may also ask for more details to improve the quality of the review. Medical Providers or Providers are not allowed to write reviews. The Provider who attempts to do so may be remove from the listing of OnlineClinic.com.
Every review will be stored and published on the long term basis and User agrees with that. OnlineClinic.com will display the name of the User who writes a review, all verification details such as full name, contact details and date of birth will never be displayed to the public.
The User acknowledges and agrees that the Website may be partially or totally disabled. In addition, the content or services provided may be altered or cancelled. These facts do not entitle any User to claim damages.
Links to third party websites
OnlineClinic.com continually uses Google and Facebook codes (third party codes ) on the Website to help annalyze where Users are going and how they behave on the Website. During ongoing campaigns, codes for other tracking tools may also appear on the site for a short period of time.
Onlineclinic.com may also provide necessary personal information to third party Providers e.g. third party payment Provider or in case of any legal process and during the protection of OnlineClinic.com rights/ or rights of Medical Provider or Provider.
OnlineClinic.com may use necessary personal information for general case management and to monitor, provide and control quality of Services. The Registered user agrees that certain public information may be displayed at the Website (such as name or nickname and review). OnlineClinic.com has no obligations to the Registered user for any information provided as public.
OnlineClinic.com may use any relevant information from the User to proceed with arrangements of requested Services. User´s contact details such as e-mail address and phone number may be used for providing the User with necessary information related to ordered Services or relevant information about actual list of services provided by OnlineClinic.com, Medical Provider or Providers in the database. OnlineClinic.com may use User´s contact details to send actual promotions and offers. The User may request to be removed from the OnlineClinic.com´s database at any time by sending an e-mail to firstname.lastname@example.org.
OnlineClinic.com is not authorised to sell personal data to any third parties for marketing purposes without previous consent.
OnlineClinic.com will collect and store following information and the use agrees with it:
Phone calls – for training and quality purposes
Information collected by using Cookies on the Website or on the third party websites
Site visit data, technical and statistical data
Any communication between OnlinecClinic.com, User, Medical Providers and Providers
Medical Provider and Provider agree by using OnlineClinic.com as the source of potential customers to provide necessary information including without any limitation name, contact details, address, full billing details and a list of provided services including price list. These information may be provided to any User who asks for it in order to make a non-binding offer.
Medical Provider or Provider agrees that OnlineClinic.com may provide necessary information about Medical Provider or Provider to third party Provider in case of need e.g. third party payment Provider or in case of any legal process and during the protection of OnlineClinic.com rights/ or rights of User. Medical Provider or Provider consent to disclosure of all information needed to make a non-binding offer to the User.
OnlineClinic.com may contact Medical Provider or Provider any time to check and update information in the internal database. Medical Provider or Provider should inform OnlineClinic.com in case of any changes in relevant information in order to provide the User with accurate and up to date information.
Medical Provider or Provider should contact OnlineClinic.com in case that listing in the OnlineClinic.com database is no longer desirable or if its business activities are terminated.
Limitation of liability
OnlineClinic.com is not responsible for your choice of Medical Provider or Provider. If there will be any claim or complaint from you against the Medical Provider or Provider, and the service was not bought directly from OnlineClinic.com it must be brought directly to Medical Provider or Provider and not to OnlineClinic.com. OnlineClinic.com cannot guarantee availability of any Medical Provider or Provider at any time.
Jurisdiction and Governing law
These Terms and Conditions shall be interpret in accordance with the laws of England and Wales. Any dispute or claim arising in connection with these Terms and Condition will be subject to the exclusive jurisdiction of the courts of England and Wales. The language of any dispute or any proceedings will be English.
The Service is rendered by OnlineClinic.com, which has its headquarters in UK and is supported by various affiliated group companies (the "support companies") throughout the world. The support companies only provide an internal supporting role to and for the benefit of OnlineClinic.com. Certain designated support companies render customer care support services. The support companies operate and are authorized to act as service agent of OnlineClinic.com.